Privacy policy

At LEAFI Aroma, your trust matters as much as the fragrances we craft. This Privacy Policy explains, in plain language, what we collect when you visit leafiaroma.com or place an order, how we use it, and the choices you have. LEAFI Aroma is a brand operated by Al Sahla Trading Co LLC, a limited liability company registered in the United Arab Emirates, and our online store is powered by Shopify.

Last updated: 13 July 2026

1. The Information We Collect

We only collect what we genuinely need to serve you well:

  • Details you share with us — your name, delivery and billing address, email, and phone or WhatsApp number, along with your order details, when you make a purchase, create an account, subscribe to LEAFI Notes, leave a review, or contact our team.
  • Payment information — handled securely by our payment providers at checkout. We never see or store your full card number.
  • Information collected automatically — your device, browser, approximate location, IP address, and how you move through the store, gathered through cookies and similar technologies.
  • Information from our partners — our payment, delivery, analytics, and marketing partners may share limited information with us to complete your order and improve your experience.

2. How We Use Your Information

We use your information to:

  • process, pack, and deliver your order across the UAE;
  • keep you updated on your order and answer your questions by email or WhatsApp;
  • suggest fragrances and diffusers that suit you, and — only if you have opted in — share occasional updates about new arrivals, scenting guides, and offers;
  • improve our products, our website, and the way we care for customers;
  • protect the store against fraud and keep it secure; and
  • meet our legal, tax, and accounting obligations in the UAE.

3. Cookies & Similar Technologies

Cookies are small files that help our store remember your cart, keep you signed in, understand which products are popular, and measure how our ads perform. Some cookies are essential and keep the store working; others help us learn and improve.

You can accept or decline non-essential cookies through the banner shown on your first visit, and you can clear or block cookies at any time in your browser settings. Turning some cookies off may affect how parts of the store work.

4. Who We Share Information With

We never sell your personal information. We share only what is needed, and only with trusted partners who help us run the store:

  • Shopify — our secure e-commerce platform and checkout.
  • Payment providers — to process card and Apple Pay payments, cash on delivery, and Buy-Now-Pay-Later options such as Tabby and Tamara.
  • Delivery partners — the UAE couriers who bring your order to your door.
  • Email & messaging tools — such as Klaviyo, to send order updates and, if you have opted in, our newsletter.
  • Analytics & advertising — such as Google and Meta, to understand how the store is used and to show relevant ads.
  • Reviews — such as Judge.me, if you choose to leave a product review.

We may also disclose information where the law requires it, or where it is necessary to protect our rights, our customers, or the safety of others.

5. Marketing & Your Choices

We will only send you marketing messages if you have chosen to receive them. Every email includes a one-click unsubscribe link, and we will only message you on WhatsApp about matters you have contacted us about or agreed to.

You can change your mind at any time — simply unsubscribe, or email us and we will update your preferences.

6. Keeping Your Information Safe

We take reasonable steps to protect your information, and our checkout runs on Shopify's secure, encrypted infrastructure. While no method of transmission or storage can be guaranteed to be completely secure, we work with established partners and review our practices to keep your data well cared for.

7. How Long We Keep Your Information

We keep your information for as long as needed to fulfil your orders, provide support, and meet our legal, tax, and accounting duties. When it is no longer needed, we securely delete it or remove the details that identify you.

8. Your Rights & Choices

You have the right to ask us to:

  • see the personal information we hold about you;
  • correct anything that is inaccurate or out of date;
  • delete your information, where we are not required to keep it;
  • limit or object to certain uses of your information; and
  • withdraw your consent to marketing at any time.

To make any of these requests, simply contact our customer care team using the details below. We will always do our best to help.

9. Children's Privacy

Our store is intended for adults, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will remove it.

10. Visiting from Outside the UAE

LEAFI Aroma is based in the United Arab Emirates. If you visit or order from us from another country, please be aware that your information will be processed in the UAE and by our partners, whose systems may operate in other locations, so that we can serve you.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our store and the law evolve. When we do, we will revise the "Last updated" date at the top of this page, and for significant changes we will make the update clear.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we would be glad to help:

LEAFI Aroma Customer Care
Email: support@leafiaroma.com
WhatsApp: +971 54 570 8204
Al Sahla Trading Co LLC · United Arab Emirates