Privacy policy
LEAFI Aroma ("LEAFI Aroma", "we", "us", or "our") operates the website leafiaroma.com and this online store, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LEAFI Aroma is a brand operated by Al Sahla Trading Co LLC, a limited liability company registered in the United Arab Emirates. The Services are powered by Shopify, which enables us to provide them to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from it):
- Contact details — your name, billing and shipping address, phone number, and email address.
- Financial information — payment card details, financial account information, transaction details, form of payment, and payment confirmation. Card payments are processed by our payment providers; we do not store full card numbers.
- Account information — your username, password, security questions, preferences and settings.
- Transaction information — items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us — the information you include when you contact us, for example a customer-support or WhatsApp enquiry.
- Device information — your device, browser and network connection, IP address, and other unique identifiers.
- Usage information — how and when you interact with and navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide us with your information.
- Automatically through the Services — from your device when you use our Services or visit our website, including through cookies and similar technologies.
- From our service providers — when we engage them to enable certain technology, or when they collect or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
- Provide, tailor, and improve the Services — perform our contract with you, process payments, fulfil and ship orders, manage your account, remember your preferences, handle returns and exchanges, enable reviews, recommend products, and create and improve a customised shopping experience.
- Marketing and advertising — send marketing and promotional communications by email, SMS, or post (where you have opted in), and show you relevant advertisements, including based on items you have viewed or added to your cart. You can opt out of marketing at any time (see "Your Rights and Choices").
- Security and fraud prevention — authenticate your account, provide a secure payment and shopping experience, and detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
- Communicate with you — provide customer support and maintain our business relationship.
- Legal reasons — comply with applicable law and valid legal process, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify and other vendors who perform services on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing and advertising. These partners use your information in accordance with their own privacy notices. Depending on where you reside, you may direct us not to share information used to show you targeted advertising.
- When you direct or consent to disclosure, such as to ship your products or through social media or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction (such as a merger or restructuring), to comply with legal obligations, to enforce our terms, and to protect our rights and the rights of our users.
We do not sell your personal information.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Services, remember your preferences, analyse traffic and usage, secure your session, and support marketing and advertising. You can control cookies through your browser settings and, where available, through the cookie/consent controls on our website. Restricting cookies may affect some features of the Services.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. For these features, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights. To learn more, see the and the .
Third-Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites; please review their policies. Our inclusion of a link does not imply endorsement.
Children's Data
The Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction (18 in the UAE). If you believe a child has provided us with their personal information, please contact us using the details below and we will delete it. We do not knowingly "sell" or "share" the personal information of individuals under 16.
Security and Retention
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not use unsecured channels to send us sensitive information. We retain your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
International Transfers
We may transfer, store, and process your personal information outside the country in which you live, including in countries that may not provide the same level of data protection. Where we transfer personal information out of the United Arab Emirates, the European Economic Area, or the United Kingdom, we rely on appropriate safeguards (such as adequacy decisions or the European Commission's Standard Contractual Clauses, or equivalent UK mechanisms) as required by applicable law.
Your Rights and Choices
Depending on where you live — including under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, UK/EEA law — you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:
- Access / Know — request access to the personal information we hold about you.
- Delete — request that we delete personal information we hold about you.
- Correct — request correction of inaccurate personal information.
- Portability — request a copy of your personal information or its transfer to a third party, with certain exceptions.
- Manage communications — opt out of marketing emails at any time via the unsubscribe link; we may still send non-promotional messages about your account or orders.
- Object to or restrict processing and withdraw consent — where we rely on consent, you may withdraw it at any time (this does not affect processing already carried out).
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding, and you may use an authorised agent where permitted by law. To learn more about rights related to data processed by Shopify, visit .
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority (in the UAE, the UAE Data Office).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on this page, update the "Last updated" date, and provide notice where required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:
LEAFI Aroma — operated by Al Sahla Trading Co LLC
Bur Dubai – Al Fahidi Street, Malik Abdullah Al Fardan, Shop #2, Dubai, United Arab Emirates
Email:
Phone / WhatsApp: +971 54 570 8204
For the purposes of applicable data protection law, Al Sahla Trading Co LLC (trading as LEAFI Aroma) is the data controller of your personal information.
